So I remember when working as a temp I worked in a Holiday Company. It was travel agent who who took bookings over the telephone. I then got a job working nearer to home at the time for a sports club and it was brilliant opportunity so I ended the job at the Holiday Company but the manager was not happy. He said I wasn't committed and then I was like I am not allowing him to talk to me like that. So I took him on and he shouted and I felt like "Wow" but now if it was 2026 would have offered a peace offering. I didn't need to storm in there and so tip. TAKE A BREATH.
At the time was fed up of people thinking they could talk to me in that way, but anger can alter our thought process, making us get heated and yes I felt I stood my ground but calm is better than rage. If I had said "I am sorry if you feel I've let you down, not my intention but thanks for giving me this chance" would have been better and that would have had a better reaction rather than trying to score a point, because that why I went in there and needed to think first before reacting.
People will be rude. It is tricky to be nice all day when someone is complaining. I felt like I was a verbal punch bag but they had the right. They are going to be unhappy spending thousands on items or a booking if something was booked up or their TV wasn't working.
Listen first speak after. Let them vent, let them express themselves and then say "Lets sort this out together" and you get a better reaction. Talk to a person remembering they are human like you and that they will feel let down. They often just want an ear. That's it and let them be first to talk and then feed back and let them know that you here and the way they feel important.
With my son I have started to notice what is rude and what is not. He has started to say to other children be nice to their parent and he was rude the other day and it got to me. He then did apologise and I do tend to over react sometimes but held back cooled off and then explained why to my son that he being rude is not good remembering courtesy is.
Being well mannered is important to me but reacting does nothing and as said in a previous vlog they probably are miserable and so not about me at all.
She won't see me again and as said in previous blog not everyone is going to like you. Let them be and focus those who do meet your manners and not rage and I believe in being the better person.
So you don't need to be a bull was horns but take a breath and think before reacting and to remain calm.
Many thanks for reading,
Carrie X






